Internet Terms and Conditions
1. THESE TERMS
1.1 What these terms cover - These are the terms and conditions on which we supply products to you.
1.2 Why you should read them - Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. ABOUT US AND HOW TO CONTACT US
2.1 Who we are - We are Apella Solutions Ltd a company registered in England and Wales. Our company registration number is 5938038 and our registered office is at 50 Long Copse Lane, Emsworth, Hampshire, PO10 7UR . Our registered VAT number is GB271806500.
2.2 How to contact us - You can contact us by telephoning our customer service team at +44 (0) 1243 38 96 96, or using the live chat feature on our website or emailing us at firstname.lastname@example.org.
2.3 How we may contact you - If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails - When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order - Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order - If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product or because there is a safety issue or because you are resident in a country that we can't supply to (see clause 3.4 below).
3.3 Your order number - We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We cannot sell some goods to customer resident in certain countries - Due to country specific regulations and UK export restrictions. If we are unable to sell to you a certain product we'll notify you of that during the check-out process.
3.5 For non UK residents - If you're resident outside of the UK then it is your responsibility to ensure that the products that you order from us comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. We will have no responsibility for products which are stopped at customs or which do not meet the legislation which applies in your country.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures - The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5. YOUR RIGHTS TO MAKE CAHNGES
5.1 If you wish to make a change to the product you have ordered please contact us - We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6. OUR RIGHTS TO MAKE CAHNGES
6.1 Minor changes to the products - We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements, for example, where it is necessary to changing packaging or change the design of products to meet changes in the law; and
(b) to implement minor technical adjustments and improvements, for example to address a safety issue. These changes will not materially affect your use of the product
7. PROVIDING THE PRODUCTS
7.1 Delivery costs - The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the products - During the order process we will let you know when we will provide the products to you. We will deliver the goods to you as soon as reasonably possible. Where goods are in stock they will be dispatched within 24 hours of the order being processed. Where goods are on back order or where they are made to order, we will provide you with an estimated delivery timeframe.
7.3 We are not responsible for delays outside our control - If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not at home when the product is delivered - If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will either be left a note informing you of how to rearrange delivery or collect the products from your local depot or the carrier will attempt delivery twice more after which the products will be returned to our depot.
7.5 If you do not re-arrange delivery - If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days or you are not at home when the carrier attempts redelivery the products will be returned to us. Once we receive the products back we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 will apply.
7.6 When you become responsible for the goods - The product will be your responsibility from the time we deliver the product to the address you gave us.
7.7 When you own goods - You own the product when we dispatch it to you.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us - Your rights when you end the contract will depend on whether there is anything wrong with the product you've bought, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
8.2 Ending the contract because of something we have done or are going to do - If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(c) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013) - For most products bought online if you are resident in the UK you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.5 When you don't have the right to change your mind - You do not have a right to change your mind in respect of products that are bespoke and have been made to order. If you wish to make any changes or cancel the order then you should speak to us at the earliest opportunity so that we can see what is possible.
8.6 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods other than for goods as specified in paragraph 8.5.
9. HOW TO END THE CONTRACT WITH US
9.1 Tell us you want to end the contract - To end the contract with us, please let us know by calling customer services on +44 (0) 1243 38 96 96 or emailing us at email@example.com. Please provide your name and order number or your name and delivery or billing address.
9.2 Returning products after ending the contract - If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us at Apella Solutions, 50 Long Copse lane, Emsworth, Hampshire. PO10 7UR. Please either include the returns slip or a note with your name and order number or, if you can't find your order number, your name and address and the reason why you're returning the products. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract. We pay the cost of returns through Royal Mail. Please see our returns page for information on how to return the products. We will not be able to refund you the price of the products until we receive the returned products.
9.3 How we will refund you - We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.4 Deductions from refunds if you are exercising your right to change your mind - If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our returns page for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.5 When your refund will be made - We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it - We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or arrange collection of the products.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems - If you have any questions or complaints about the product, please contact us. You can do this by telephoning our customer service team at +44 (0) 1243 38 96 96, using the live chat feature on our website or emailing us at firstname.lastname@example.org.
11.2 Summary of your legal rights - We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
11.3 Your obligation to return rejected products - If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please see clause 9.2 on how to return the products to us.
12. PRICE AND PAYMENT
12.1 Where to find the price for the product - The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT - If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong - It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay - You must pay for the products before we dispatch them.
12.5 What to do if you think an invoice is wrong - If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us - If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2.
13.3 We are not liable for business losses - If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT MATTERS
15.1 We may transfer this agreement to someone else - We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else - You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract - This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force - Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later - If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and if you live in England and Wales you can bring legal proceedings in respect of the products in the English or Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.